Description
BOBS Bureau provides customer service standards in its Customer Service Assurance (CSA) Framework that its members attest to and in so doing provide their customers with a service quality expectation that fosters trust and confidence.
BOBS Bureau is also curating a Better Black Business Directory to promote the Customer Service Excellence Commitment of its members. This should further capitalize on the growing interest, across society, in buying from Black Owned Businesses. As an integral element of the assurance that BOBs Bureau provides, customers of these businesses will be able to record their reviews of the businesses and also contact the businesses concerning customer service issues that they wish to escalate. Members are also provided with the opportunity to address any negative issues without publication.
The Featured Membership Plan includes a monthly review of unaddressed issues and recommendations to resolve the issues. This additional element of mediation further adds to customer assurance which should lead to more customer trust and confidence which in turn leads to increased profitability.
The current monthly membership fee is $599, which may be reviewed at three-month intervals.
A document further describing this product is available here.
You can purchase this plan when submitting your listing. All plans can be canceled before each monthly renewal.
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