CUSTOMER SERVICE ASSURANCE (CSA) FRAMEWORK

Supports The Integrity of Black Owned Businesses

Customer Service Assurance (CSA) Framework

Consumer confidence and trust play key roles in business growth. BOBS Bureau develops and communicates business and customer service standards that its members attest to and in so doing provide their customers with a service quality expectation that fosters confidence and trust.  

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Choose the type of membership that is most suitable for your business. All membership plans include the CSA Framework. The Featured Membership Plan offers additional customer service assurance to the customers of Better Black Businesses, including dispute resolution. Additionally, the Featured membership provides a special featured display for the business that will add to the business' profile.

Instructions

To subscribe for BOBs Bureau Membership, follow the instructions to verify an existing listing for your business or submit a new listing and complete the checkout process after selecting the preferred type of membership for your business. The Attestation Certificate will be printed in the business name indicated during checkout. After checkout, instructions on how to download the Attestation Certificate will be provided.

ATTESTATION

The Attestation  Demonstrates the Commitment of the Business to Customer Service Excellence. 

Attestation demonstrates accountability for Customer Service by affirming that the BOBs Bureau Customer Service Assurance Framework has been adopted by the business. 

Attestation

CUSTOMER SERVICE FRAMEWORK

Both the Attestation Certificate and the Customer Service Assurance Framework should be Displayed on the Business’ Website and at Each Location where the Business Serves Customers. 

Both the Attestation Certificate and the Customer Service Assurance Framework should be displayed on the business’ website and or at each location where the business serves customers. 

CUSTOMER SERVICE FRAMEWORK
Customer Service Policy

Both the Attestation Certificate and the Customer Service Assurance Framework should be displayed on the business’ website and or at each location where the business serves customers. 

CUSTOMER SERVICE FRAMEWORK
Customer Service Policy

Both the Attestation Certificate and the Customer Service Assurance Framework should be displayed on the business’ website and or at each location where the business serves customers. 

CUSTOMER SERVICE FRAMEWORK

Customer Service Policy Downloads

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